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Please note: this app is no longer being updated. Check out the AR Trails!

 
 

EXPLORE.

DISCOVER.

LEARN.

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Pocket Pals is a free-to-play mobile app that connects you with wildlife. The app utilises GPS, allowing you to walk and locate digital animals based on their real-world habitats.

To learn about the wonderful animals, click on a Pal and photograph them in the mini-game. Focus on the animal as they move through the environment. Use a berry if they’re too fast!

Explore the virtual environments, including a woodland, wetland and the coast. Click on the Pocket Pals to learn about them, listen to them and bring them to real world through augmented reality.

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App Support

 

THE APP CRASHES IMMEDIATELY AFTER THE FIRST SCREEN

Your phone’s operating system must be up to date - Pocket Pals struggles to run on older phones due to this and memory issues. Additionally, you must allow Pocket Pals to use your location. To do this, search how to allow applications to use location services for your specific device.

THE APP KEEPS SAYING “INCORRECT USERNAME OR PASSWORD”

Despite what it says, this message can appear when you have no or poor internet connection. Also, make sure you have received the validation email and verified your account - see ‘Didn’t receive an activation email when signing up?’ if you’re having issues.

DIDN’T RECEIVE AN ACTIVATION EMAIL WHEN SIGNING UP?

This may take a few minutes or hours to send (depending on your email service). Try checking your Junk!

MY MAP ISN’T LOADING PROPERLY

Pocket Pals currently uses a mix of GPS and internet connection. We need internet connection to load the map. The reason for this is to save your memory. Try exiting the app, closing the application, waiting 10 seconds, then re-open and log-in. Additionally, you must make sure to allow Pocket Pals to use your location - see ‘The app crashes immediately after the first screen’ above if you’re having issues.

 

YouTube: Pocket Pals App